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As a Salesforce Consulting Partner, Logic Mount is committed to ensuring compliance with relevant data protection regulations, including GDPR and CCPA. We follow industry best practices to protect the data privacy and security of our clients. Our implementations are designed to help clients meet compliance requirements, and we ensure that any data we process is handled responsibly, securely, and in line with applicable legal standards. Additionally, we regularly review our processes and practices to maintain compliance with evolving data protection regulations.
Logic Mount leverages cloud-based services provided by trusted third-party data center providers, such as Salesforce and AWS, which adhere to industry-leading physical security standards. These data centers are regularly audited for compliance with various physical security frameworks, including:
ISO 27001: Information Security Management System (ISMS) standard, which includes requirements for physical and environmental security controls.
SOC 2 Type II: Certification that ensures effective physical security measures are in place to protect data and systems, verified through independent audits.
PCI-DSS: For data centers that process payment data, compliance with the PCI-DSS involves strict physical security requirements.
Logic Mount has a formal Information Security Program in place. Our program is designed to protect the confidentiality, integrity, and availability of client data. It includes policies and procedures for data handling, access control, encryption, incident management, and regular security audits. We ensure that our team members are trained on security best practices and that our systems are continuously monitored and updated to address any potential vulnerabilities. Our Information Security Program is regularly reviewed and enhanced to keep up with evolving security threats and industry standards.
Logic Mount follows a structured Incident Response Plan (IRP) to handle security incidents and breaches. Our process includes the following key steps:
Identification: Continuous monitoring and automated alerts help us quickly detect potential security incidents. Any suspicious activity is immediately escalated to the information security team.
Containment: Once an incident is identified, we take immediate steps to contain the threat and prevent it from spreading. This may involve isolating affected systems, restricting access, or shutting down certain services temporarily.
Investigation: Our team conducts a thorough investigation to understand the nature of the incident, the scope of the breach, and the underlying cause. This involves analyzing logs, reviewing system configurations, and gathering relevant data.
Remediation: After identifying the root cause, we implement measures to resolve the issue and prevent future occurrences. This could include patching vulnerabilities, enhancing security protocols, or updating policies.
Notification: If a breach involves client data, we promptly notify the affected parties, providing transparency about what occurred, how it is being addressed, and any actions clients may need to take.
Review and Documentation: After resolving the incident, we document the findings, actions taken, and lessons learned.
Our Incident Response Plan ensures that we can respond swiftly and effectively to minimize the impact of any security incident, protect client data, and prevent future risks.
Logic Mount prioritizes a swift and efficient response to security incidents. Our goal is to initiate an investigation and containment measures within one hour of detecting or being notified of a potential security incident. Our incident response team is available around the clock to ensure that any issues are addressed as quickly as possible.
The timeline for full resolution may vary depending on the nature and complexity of the incident, but we aim to minimize downtime and data exposure. Our proactive monitoring systems and incident response procedures are designed to quickly identify, contain, and mitigate any security threats to protect client data and ensure business continuity.
Logic Mount implements robust security measures to protect our network infrastructure against unauthorized access. Our approach includes:
Firewalls and Intrusion Detection Systems (IDS): We use firewalls and IDS to monitor network traffic and detect any unauthorized attempts to access our systems. This helps in preventing external threats and blocking malicious traffic.
Encryption: Data transmitted over our networks is encrypted using secure protocols (e.g., TLS/SSL) to ensure that sensitive information is protected during transmission. This minimizes the risk of interception by unauthorized parties.
Access Control: We enforce strict access control policies to limit network access based on roles and responsibilities. Only authorized personnel are allowed to access specific parts of our network, and all access is logged and monitored.
Multi-Factor Authentication (MFA): To add an extra layer of security, we require multi-factor authentication for accessing critical systems and sensitive data. This reduces the risk of unauthorized access even if login credentials are compromised.
Regular Security Audits and Vulnerability Scanning: We conduct periodic security audits and vulnerability scans to identify potential weaknesses in our network infrastructure. This allows us to address vulnerabilities proactively before they can be exploited.
Virtual Private Networks (VPN): For remote access, we use VPNs to provide secure, encrypted connections, ensuring that all data exchanges between remote users and our systems are protected.
Continuous Monitoring: Our network is continuously monitored to detect any abnormal activity or security threats. Automated alerts are set up to notify the security team immediately if any suspicious activity is detected.
These security measures help Logic Mount ensure a safe and secure network environment, protecting client data and maintaining the integrity of our systems.
Logic Mount employs a multi-layered approach to monitor and detect security threats on our network. Our strategy includes:
By combining these methods, Logic Mount ensures a comprehensive and proactive approach to monitoring, detecting, and responding to security threats across our network infrastructure.
Logic Mount employs strict access control mechanisms to manage and secure access to databases. Our approach includes: Continuous Monitoring: We use advanced monitoring tools to continuously oversee network traffic, system logs, and application activity. This allows us to detect unusual patterns or behavior that might indicate a security threat.
Intrusion Detection and Prevention Systems (IDPS): We have Intrusion Detection and Prevention Systems in place that analyze network traffic for signs of unauthorized access or malicious activities. The system automatically blocks or mitigates known threats and alerts our security team to investigate further.
Automated Alerts and Notifications: Our monitoring tools are configured to trigger real-time alerts when specific thresholds are met or suspicious activities are detected. This ensures that potential threats are identified promptly and can be addressed immediately.
Endpoint Security: We deploy endpoint protection software to detect and block malware, ransomware, and other security threats at the device level. This adds an extra layer of defense against attacks originating from compromised endpoints.
Log Analysis and Security Information and Event Management (SIEM): We use SIEM solutions to aggregate and analyze logs from multiple systems in real-time. This helps in identifying security incidents, potential vulnerabilities, and any irregular activities that require investigation.
Regular Vulnerability Scanning and Penetration Testing: We conduct regular vulnerability scans and periodic penetration tests to proactively identify and resolve any weaknesses in our network infrastructure. This helps us strengthen our security measures and stay ahead of emerging threats.
Incident Response and Threat Intelligence: Our security team is trained to respond quickly to any identified threats. We also leverage threat intelligence feeds to stay informed about the latest security risks, enabling us to adapt our defenses against new and evolving threats.
Role-Based Access Control (RBAC): We use Role-Based Access Control to ensure that only authorized users can access specific databases. Access permissions are assigned based on job roles and responsibilities, ensuring that users have the minimum necessary access to perform their tasks.
Principle of Least Privilege: We follow the principle of least privilege, where users are granted only the access rights they need to fulfill their job functions. This minimizes the risk of unauthorized access and reduces the potential impact of security incidents.
Multi-Factor Authentication (MFA): To add an extra layer of security, we require multi-factor authentication for accessing databases. This ensures that even if login credentials are compromised, unauthorized users cannot gain access without an additional verification step.
Database Encryption: Sensitive data in our databases is encrypted both at rest and in transit, ensuring that unauthorized users cannot read or modify the data even if they gain access. We use strong encryption protocols to protect the integrity of the data.
Audit Logs and Activity Monitoring: We maintain detailed audit logs of all database access and activity. This allows us to track who accessed the database, what actions were taken, and when they occurred. Regular reviews of these logs help detect any unauthorized or suspicious behavior.
User Authentication and Authorization: All users accessing the database must go through a strict authentication process. We implement secure methods for user authentication, and access is granted based on predefined authorization policies.
Access Reviews and Expiration: We conduct regular access reviews to ensure that access permissions are up-to-date and aligned with current roles and responsibilities. Temporary or project-specific access is set to expire automatically, ensuring that no unnecessary permissions remain active.
Network Segmentation: Our databases are hosted within segmented parts of our network, limiting access to critical systems only to authorized users. This segmentation helps protect databases from unauthorized access and potential network threats.
These access control mechanisms ensure that Logic Mount maintains strict security over its databases, protecting client data and preventing unauthorized access.
Logic Mount employs a comprehensive approach to protect sensitive data, including client data. Our data protection strategy includes:
Data Encryption:
We use strong encryption protocols (e.g., AES-256) to encrypt sensitive data both at rest and in transit. This ensures that even if unauthorized access occurs, the data remains unreadable and secure.
Encrypted communication channels (TLS/SSL) are used for all data exchanges between systems and applications.
Access Control and Authentication:
Role-Based Access Control (RBAC) limits access to sensitive data, ensuring that only authorized personnel can view or manage specific data sets.
We implement multi-factor authentication (MFA) to add an extra layer of security for accessing critical systems and client data, reducing the risk of unauthorized access even if login credentials are compromised.
Data Masking and Anonymization:
Where appropriate, we use data masking and anonymization techniques to protect sensitive information, particularly in non-production environments like development or testing. This ensures that real client data is not exposed unnecessarily.
Regular Data Backups:
We perform regular, secure backups of all critical data to ensure availability and recovery in case of data loss or system failure.
Backup data is also encrypted and stored securely, following the same stringent protection protocols as live data.
Network Security:
Firewalls, intrusion detection systems (IDS), and continuous monitoring are in place to safeguard our network against unauthorized access, malware, and other threats.
We use secure VPNs for remote access, ensuring that all data transmitted over the network is encrypted and secure.
Audit Trails and Monitoring:
We maintain detailed logs of all access and activities involving sensitive data. These audit trails help us monitor, detect, and investigate any suspicious or unauthorized activities.
Automated monitoring systems alert us to potential security issues, enabling a quick response to any anomalies.
Data Handling Policies:
Clear policies are in place for the handling, storage, and transmission of sensitive data. Employees are trained to follow best practices for data protection, including secure data disposal methods.
Regular training and awareness programs are conducted to educate employees on data security and privacy requirements.
Compliance with Data Protection Regulations:
We ensure that our data protection practices align with relevant regulations such as GDPR, CCPA, and other industry standards. This includes implementing measures for data minimization, lawful processing, and secure data storage.
Regular Security Assessments:
We conduct regular vulnerability scans, penetration tests, and security audits to identify and address any potential weaknesses in our systems and data protection measures.
Security assessments also include reviewing data access permissions to ensure compliance with the principle of least privilege.
Through these measures, Logic Mount is committed to maintaining the highest standards of data security, ensuring that client data is safeguarded at all times.
Logic Mount employs several physical security measures to protect data and systems at our facilities, including considerations for home offices for remote workers. Here is an overview:
1. Physical Security at Data Centers
Since Logic Mount relies on cloud-based solutions (e.g., Salesforce, AWS) and trusted data center providers, we ensure that our partners’ data centers adhere to stringent physical security standards, which typically include:
24/7 Security Personnel: On-site guards monitor and control access to the data centers round the clock.
Access Control: Multi-layered access controls, including biometric scanners, key cards, and mantraps, are used to limit physical access to authorized personnel only.
Surveillance Systems: Continuous monitoring via CCTV cameras to track all entries, exits, and activities within the data centers.
Environmental Controls: Measures like temperature control, fire suppression systems, and backup power supplies to protect data center infrastructure.
2. Office Security Measures at Logic Mount Facilities
For our own offices, we implement several physical security protocols:
Secure Access Control: Only authorized employees can enter office premises using key cards or biometric identification systems.
Visitor Management: Visitors are required to sign in, and their access is strictly monitored. They are accompanied by authorized staff when moving around secure areas.
Surveillance: Security cameras are installed to monitor entry points, workspaces, and other sensitive areas within our facilities.
Secure Workstations: Workstations are locked when not in use, and employees are encouraged to store sensitive materials in secure, locked cabinets.
Asset Management: Regular checks and inventory management to ensure that hardware devices and equipment are accounted for and securely stored.
3. Physical Security for Remote Workers
Recognizing the need for robust security for remote work environments, Logic Mount has established the following measures for home offices:
Secure Remote Access: Remote workers connect to our systems through Virtual Private Networks (VPNs) with encryption, ensuring that data transmission is secure and protected from unauthorized access.
Equipment Security: Employees are provided with company-owned devices that have encrypted storage, secure access configurations, and remote wipe capabilities in case of loss or theft.
Home Office Environment:
Employees are required to set up their workspaces in a secure area of their home, away from high-traffic zones and where their screens and devices are not visible to unauthorized individuals.
Security guidelines are shared with remote workers to encourage the use of password-protected Wi-Fi, proper equipment storage, and other best practices.
Remote Monitoring: Security monitoring and management tools are installed on remote devices to detect and respond to potential threats. These tools help us ensure compliance with security protocols even when employees are working from home.
Security Awareness: Remote employees receive regular training on physical and digital security best practices, including how to securely store devices, recognize phishing attempts, and protect data while working remotely.
By maintaining stringent physical security standards at our facilities and extending these measures to our remote workforce, Logic Mount ensures that sensitive data and systems remain protected, no matter where our team members are located.