An increasing number of businesses are venturing into the realm of eCommerce in order to easily connect with the right retail customers. And as a result of this growth over time, it is now essential to take steps to guarantee that your customers have a flawless purchasing experience.
Salesforce Order Management System (OMS) helps companies by managing activities like order processing, order tracking, order scheduling, online payment acceptance, and return processing. This aids in satisfying the growing needs and expectations of customers for an online retailer. To guarantee that customers have a satisfying experience after making a purchase, an OMS integrates customer-facing systems like sales, CRM, commerce, and service in addition to assisting with order processing.
This blog will explain what an order management system is and how integrating a Salesforce order management system can help your eCommerce business.
What is an Order Management System?
A platform or software tool called an Order Management System (OMS) assists retailers in tracking orders, sales, and inventory. It offers a centralised system for handling orders from various sales channels, including contact centres, web, retail, and mobile. Consumers can access a simplified and uniform shopping experience through all of the channels.
An OMS works with third-party logistics providers, gathers order data from various channels, and monitors stock or inventory levels across warehouses to guarantee that the end customer receives their items as soon as possible. It simplifies data into a single system, controls inventory and supply, and enables simple return processing from any location at any time.
Integrating your eCommerce company with a dependable, user-friendly, and high-quality OMS is essential. Salesforce helps companies by offering them one of the greatest eCommerce order management systems to meet their needs and efficiently handle orders.
Salesforce Order Management System
All of an OMS’s essential features are included in the Salesforce Order Management System, along with many more. It is a stand-alone OMS that is already integrated with the Salesforce Commerce Cloud and can be used with any of Salesforce’s cloud-based solutions.
The Salesforce Order Management System facilitates a digital retail business’s workflow in the following ways:
-Automation of the manual order processing process.
-Order placement and inventory checks are coordinated across all channels.
-Handling intricate order processing and delivery schedules.
-Online order tracking for clients.
-Simplifying the procedure for fulfilling orders.
-Support for reports and analytics to enable efficient decision-making.
-The capacity to forecast stock levels and avert out-of-stock situations.
-The option to direct orders to the closest fulfilment or warehouse location.
Advantages of Salesforce OMS for eCommerce
Utilize the power of omnichannel order management from any location with the Salesforce Order Management System. Though there are countless benefits, these are a few that are worth taking into account.
Improves Inventory Efficiency
You can quickly determine how many products you need at any given time and optimise your store’s inventory. This guarantees that placing orders doesn’t require any guesswork. Order management and delivery will be clear to your team because it is simple to keep track of incoming orders and available products. The information about products that are available aids in efficiently redistributing stock so that the most crucial sales channels are given precedence.
With the Salesforce Order Management System, you can efficiently view inventory for all orders and records. Allowing customers to choose from the store or warehouse or purchase online for doorstep delivery, you can maximize both cost and speed.
Streamlining workflow and sales channel management.
With the aid of drag-and-drop tools, you can visually manage your workflows with the Salesforce Order Management System. Supply chain workflows can help you automate order fulfilment, payments, and invoices.
Error risk is reduced by using integrated order management systems to compare and synchronize data in real time. Companies get information on how well every sales channel is operating as well as which marketing initiatives are working. Better sales strategies can then be developed using the information that has been gathered.
Enhanced Customer Satisfaction
The Salesforce Order Management System facilitates easy returns, exchanges, and refunds of orders even before they are fulfilled, helping you increase customer satisfaction. By giving customers the ability to view order updates and take action on their orders, you are empowering them. In turn, this makes it possible for your staff to concentrate on orders more effectively and guarantee happier clients. All in all, it can provide your clients the confidence to place orders on their own.
Comprehensive Perspective on your Business
Keeping up with the many facets of a business is difficult with standard and manual processes. You can be guaranteed to have access to up-to-date data on all of your key business aspects, from sales to inventory, if you have an integrated order management system like Salesforce.
Distributed Order Management (DOM) in Salesforce OMS enables you to handle intricate business procedures with ease by enabling you to fulfil orders from any location. You get the data so you can schedule your inventory and cut down on wasteful spending. By doing away with manual procedures, you can automatically monitor your inventory levels and reduce the cost of inventory management.
Automate Processes and Drive Insights
Every step of the process can be automated to save time and lower the chance of error. To gather data, the OMS can connect the entire customer lifecycle to a single system. Sales patterns, product demand cycles, seasonal trends, and inventory tracking can all be found using this data. The alignment of business objectives and company KPIs can be greatly aided by this information.
The Salesforce Order Management System enables you to give your customers a flawless online shopping experience. Order management can be streamlined to remove manual bottlenecks, enable quick shipping, simple order tracking, and ultimately improve customer service.
Order tracking and order alignment across various sales channels are made simple for businesses by an order management system (OMS). You can take advantage of all the advantages that come with the robust Salesforce platform, such as dashboards, reports, flexibility, scalability, and trust. You will also save money on the OMS’s integration and maintenance fees if your company uses other Salesforce clouds.